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sk24
Contributor
Message 1 of 2

All Customer Support Pages are BLANK

All customer support pages are blank.  This on a PC, Microsoft 11, all up-to-date.  I have cleared caches and browser info for both Google Chrome and Microsoft Edge.  These pages are blank:

https://www.mcafee.com/support/ (linked from home page)

https://www.mcafee.com/support/?locale=en-US&utm_medium=UI&utm_campaign=contactsupport&utm_source=ho... (from my account page)

I have added an image of one of the blank pages.

1 Reply
Abhishek_Das
Moderator
Moderator
Message 2 of 2

Re: All Customer Support Pages are BLANK

Hi @sk24,

Greetings from McAfee. 

Kindly check using an alternate internet connection since the websites are working fine. We assume there is some network related issue. Please follow the below steps.

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Internet Connection and run the troubleshooter.


-Press Windows key + X
-Go to Device Manager
-Expand the Network Adapters
-Look for the Wireless driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.


Reset Network Settings
Open Settings.
Click on Network & Internet.
Click on Status.
Under the "Change your network settings" section, click the Network reset option.
Click the Reset now button.
Click the Yes button.



-Click Start, type CMD and run as administrator
-Copy and paste each of the commands below and hit enter.


netsh int ip reset


netsh advfirewall reset


netsh winsock reset


ipconfig /flushdns


ipconfig /release


ipconfig /renew 

For more McAfee related assistance, please contact McAfee Support

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

Regards,
Abhi

 

 

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